Your Privacy Is Our Priority
This policy provides a complete description of how your personal information is collected, used, and protected on the 3g33 platform.
3g33 ("we", "our") is a trusted online gaming platform serving users in Bangladesh. This privacy policy tells you what types of information we collect, the purposes for which we use it, and the steps we take to protect your information.
By using our platform, you are agreeing to the terms of this policy. Please read this policy carefully. If you have any questions, contact our support team.
Information We Collect
Registration Information
When you create an account, we collect the following information:
- Full name and date of birth
- Email address and mobile number
- Password (stored in encrypted form)
- Preferred currency and language settings
Financial Transaction Information
During deposits and withdrawals, we collect:
- Payment method type (bKash, Nagad, Rocket, Upay or bank transfer)
- Mobile banking number or account details
- Transaction amount and date
- Transaction reference number
Technical Information
Information automatically collected while browsing the platform:
- IP address and device identifier
- Browser type and operating system
- Cookie and session data
- Page visits, time spent, and click patterns
Gaming Activity Information
To improve your gaming experience, we record:
- Game history and betting patterns
- Win and loss records
- Bonus and promotion usage records
- Session duration and frequency
Purpose of Using Information
3g33 uses collected information only for specific and lawful purposes. We use your information for the following:
- To ensure account creation, verification, and management — correctly confirming your identity is our first responsibility.
- To process financial transactions — to manage secure deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
- To provide customer support — to resolve your complaints or questions quickly and effectively.
- To ensure platform security — to prevent fraud, money laundering, and other illegal activities.
- To create a personalized experience — to display games and offers according to your preferences.
- To ensure responsible gaming — to detect unusual gaming behavior and provide timely assistance.
- To resolve technical issues — to improve system performance and debug errors.
- To meet legal obligations — to stay compliant with applicable laws and regulations.
Cookie Usage Policy
The 3g33 platform uses cookies and similar technologies that store small data files in your browser. These cookies help improve the functionality of our platform and your experience.
Essential Cookies
These cookies are required to maintain login sessions and ensure security. They cannot be disabled.
Performance Cookies
Used to analyze which parts of the site are most used and to improve performance.
Functionality Cookies
These cookies are used to remember your preferences such as language selection and personalized settings.
Security Cookies
Help prevent fraud and unauthorized access and ensure account security.
You can control cookies by changing your browser settings. However, disabling certain cookies may cause some features of the platform to not work properly.
Information Sharing with Third Parties
3g33 does not sell your personal information or transfer it commercially to third parties. However, information may be shared in the following limited circumstances:
Payment Processors
Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners. These organizations follow their own privacy policies.
Security and Fraud Prevention
Information may be shared with cybersecurity agencies or fraud prevention organizations when needed — only to stop illegal activity and to protect users.
Legal Obligations
It is our responsibility to provide information in compliance with valid orders from courts, investigative agencies, or government authorities, as required by applicable law. In such cases, we provide only the minimum information required.
Technology Service Providers
Limited information may be shared with trusted partners for server hosting, analytics, and other technical services. These partners are contractually bound to protect the data.
Data Security Measures
3g33 applies industry-standard security measures to protect your personal information. Our security framework is outlined below:
- SSL Encryption: All data transmissions are encrypted using SSL/TLS technology, keeping information secure from third parties.
- Secure Server Storage: Your information is stored in secure data centers with both physical and digital protection measures in place.
- Password Hashing: Your password is never stored directly — only a strong cryptographic hash is kept.
- Access Controls: Only authorized personnel can view user information within a defined scope, and every access is logged.
- Regular Security Reviews: Our systems go through regular security audits, and any vulnerabilities identified are addressed promptly.
- Firewall and DDoS Protection: Advanced network security measures keep the platform protected from cyber attacks.
Data Retention Period
3g33 retains your information only for as long as necessary. Retention periods depend on the type of information and applicable legal obligations:
Account Information
Retained while the account is active and for a defined period after closure as required by law.
Transaction Records
Financial transaction records are retained for the long term in accordance with anti-money laundering laws and audit requirements.
Support Communications
Records of conversations with customer service are kept for a reasonable period for quality improvement and dispute resolution.
Once the retention period expires, information is securely deleted or fully anonymized so that your identity can no longer be determined.
Your Rights
As a user of 3g33, you have certain important rights over your personal information:
Right to Access
You have the right to view what information we hold about you and to receive a copy of it.
Right to Correction
You have the right to request correction of any inaccuracies in your information.
Right to Deletion
The right to request deletion of your information beyond legal obligations applies in certain circumstances.
Right to Restrict Processing
In certain circumstances, you may request that processing of your information be restricted.
Right to Object
You have the right to object to the use of your information for certain purposes.
Right to Portability
The right to receive your information in a structured, machine-readable format is available where applicable.
To exercise these rights, contact us at [email protected]. We will process each request within a reasonable time. In some cases where legal obligations exist, full compliance may not be possible, and we will inform you accordingly.
Protection of Minors' Information
3g33 is a platform for users aged 21 and above only. We do not intentionally collect any personal information from minors.
An age verification process is in place during registration. If we learn that a minor has created an account, that account will be closed immediately and the associated information will be deleted.
If a parent or guardian believes their child has used our platform, please contact us at [email protected] — we will take prompt action.
Policy Changes and Updates
3g33 may update this privacy policy from time to time — due to legal changes, technological developments, or service changes. After each update, the date of the latest revision will be noted at the top of the page.
For significant changes, we will notify you via the email registered to your account or through a notice on the platform. Continued use of the platform after changes will be taken as your agreement to the updated policy.
If you disagree with any part of the policy, please stop using the platform and contact our support team to close your account.
Contact Us
Privacy Inquiries
If you have any questions or concerns about this privacy policy, or wish to exercise your rights regarding your information, please contact our support team:
Email: [email protected]
24/7 Live Chat — Support available in Bengali
We take every request of yours seriously and try to respond within a reasonable time.